Aliice assistant & chat widget

Using the assistant as staff

1. 1

   Open Chat with Aliice

   From the module menu.

2. 2

   Ask a question

   Drafting patient correspondence and summarising is what it is most useful for.

3. 3

   Link a patient if the conversation is about one

   The conversation then sits in the right context and can be found again.

4. 4

   Name the conversation

   So it can be picked up later rather than started again.

The AI knowledge base

The knowledge base is how the assistant learns your clinic: your treatments, prices, policies and tone. It is organised as topics, each with its own conversation and attachments.

1. 1

   Create a topic

   One per subject — a treatment, a policy, a price list.

2. 2

   Add the content

   Write it, and attach the documents that go with it.

3. 3

   Keep it current

   An out-of-date price in the knowledge base becomes an out-of-date price quoted to a patient.

The website chat widget

The widget is a bubble in the corner of your site that opens the assistant. It is installed by pasting one snippet into your website.

1. 1

   Open the chat widget page

   It contains the ready-made snippets.

2. 2

   Choose the language version

   English and French snippets are provided.

3. 3

   Copy the snippet

   Use the copy button rather than selecting the text by hand.

4. 4

   Paste it into your website

   Before the closing body tag. The bubble appears bottom right, and opens the chat when clicked.

• The bubble is rendered natively on your page, so it does not carry an iframe's background problems
• Only the chat window itself is framed
• Closing the chat returns the bubble, so the widget never gets stuck open

Turning conversations into patients

• Widget conversations appear in the communication logs with their transcript
• Contact details the visitor gives are captured as visitor information
• Conversations with no contact details are labelled anonymous — there is nothing to follow up
• Filter the logs for conversations not linked to a patient to find enquiries nobody picked up