Patient app
What your patients see: their appointments, invoices, records and photos.
Patients get their own small interface, separate from the staff platform. They sign in with a one-time code sent to their email address — no password to forget — and see only their own appointments, invoices, medical records, photos and profile.
What you can do here
- Sign in with a code sent by email, without a password
- See upcoming and past appointments
- See invoices and pay them
- See medical records shared with them
- See their photographs
- Check and correct their own profile details
How a patient signs in
- 1
The patient enters their email address
It must be the address held on their record.
- 2
A six-digit code is emailed to them
- 3
They enter the code
They are signed in. There is no password to create, forget or reset.
Note
If a patient cannot sign in, the usual cause is a different or misspelt email address on their record. Check it in the patient file and correct it.
What the patient sees
| Section | Contents |
|---|---|
| Home | A greeting and an overview of what needs their attention. |
| My appointments | Upcoming and past appointments with dates and times. |
| My invoices | Their invoices, and the ability to pay outstanding ones. |
| My medical records | Records shared with them. |
| My photos | Photographs from their treatment. |
| My profile | Their own contact details. |
Important
Patients see only their own data. Even so, remember that anything on their record may be read by them — write clinical notes accordingly.
Supporting patients on it
- Point them at the app instead of emailing documents when they ask for a copy of something
- Encourage payment through the app rather than by bank transfer with a missing reference
- If a patient reports missing information, check what is actually on their record — the app shows only what exists
- Correcting an email address in the patient file immediately fixes their sign-in
Related pages
Last updated September 2025. Screens may differ slightly depending on your plan and role.