Aliice
Sign in

SMS

Text messaging as a fallback where WhatsApp will not reach.

Where to find itPatient fileMessages
StaffAdministrators

SMS is available for patients who do not use WhatsApp, or where a message must arrive regardless of an internet connection. Sends are logged so they appear in the patient's communication history alongside every other channel.

What you can do here

  • Send a text message to a patient
  • Keep sends in the patient's communication history
  • Review a log of SMS activity
  • Use SMS as a fallback in automation

When to use SMS

  • The patient does not use WhatsApp
  • The message is short, urgent and purely logistical — a same-day change, for instance
  • An older patient group where text is the familiar channel

Note

SMS costs money per message and offers no delivery receipt as rich as WhatsApp's. Prefer WhatsApp where the patient uses it.

Sending and logging

  1. 1

    Open the patient

    So the message is attached to their record.

  2. 2

    Send the message

    Keep it short — the patient will read it on a lock screen.

  3. 3

    Check the log

    SMS activity is logged, so the send appears in the patient's history and in the communication logs.

Limits to keep in mind

  • No attachments — send a link, or use email for documents
  • No threaded conversation as rich as WhatsApp
  • Never put clinical detail in a text message
  • Numbers must be correct and in international format to be deliverable

Related pages

Last updated September 2025. Screens may differ slightly depending on your plan and role.