Patient payment pages
What the patient sees when they follow a payment link.
A payment link opens a page showing the invoice and a way to pay it. Each outcome — paid, failed, cancelled — has its own page, and a link that has already been used says so instead of taking a second payment.
What you can do here
- Show the patient the invoice behind the link
- Take card payment without the patient needing an account
- Confirm success clearly
- Explain failure and cancellation
- Refuse to charge an invoice twice
- Update the invoice automatically
The pages a patient can land on
| Page | When it appears | What the patient should do |
|---|---|---|
| Payment page | The link is valid and the invoice is unpaid. | Pay. |
| Payment successful | The payment went through. | Nothing — the invoice is settled. |
| Payment failed | The payment was declined. | Try again, or use another card. |
| Payment cancelled | The patient backed out. | Follow the link again when ready. |
| Already paid | The invoice has been settled. | Nothing. Contact the clinic if they believe they paid twice. |
| Payment link error | The link is invalid or no longer usable. | Ask the clinic for a new link. |
Helping a patient who is stuck
- 1
Ask which page they are seeing
The six pages above are distinguishable, and each points at a different cause.
- 2
Check the invoice in the platform
The status tells you whether the money arrived, whatever the patient saw.
- 3
Re-synchronise the payment status if a result seems delayed
Payment results can be re-checked with the provider from the invoice.
- 4
Issue a fresh link if the old one is unusable
Tip
Send payment links by WhatsApp as well as email. Patients open them far more often, and get paid-invoice friction out of the way on the day.
Related pages
Last updated September 2025. Screens may differ slightly depending on your plan and role.