Insurance & MediData
Submit invoices to Swiss insurers electronically and track every response.
Insured invoices are submitted electronically through MediData and tracked from transmission to payment. The dashboard has four views — submissions, responses, participants and notifications — and insurer responses can be opened in full, including the reason for a rejection.
What you can do here
- Submit invoices to insurers electronically
- Track submissions from transmitted through to paid
- Separate normal submissions from storno cancellations
- Read insurer responses in full, as PDF or printable page
- Look up participants and their identifiers
- See notifications from the network
- Track reminders and escalation to collection
- Maintain a directory of Swiss insurers
The four views
| View | What it is for |
|---|---|
| Submissions | Everything you have sent, with its current status. A sub-view separates normal submissions from storno cancellations. |
| Responses | What insurers sent back. Each response can be opened in full. |
| Participants | Insurers and providers on the network, with their identifiers. |
| Notifications | Network-level messages that need attention. |
Submission statuses
The status on an invoice tells you exactly where the money is. They appear both here and as a filter on the invoice list.
| Status | Meaning |
|---|---|
| Not submitted | Nothing has been sent for this invoice yet. |
| Draft | Prepared but not transmitted. |
| Pending | Queued — waiting on the network or the insurer. |
| Transmitted | Delivered to MediData, awaiting the insurer. |
| Delivered | Delivered to the insurer, awaiting a decision. |
| Accepted | The insurer accepted the submission. |
| Paid | The insurer reported it as paid. |
| Partial | A partial payment was recorded. |
| Rejected | Formally rejected. The explanation is in the insurer response. |
| Disputed | Under dispute. |
| Reminder 1, 2, 3 | Successive reminders have been sent. |
| Collection | Escalated to collection. |
| Cancelled | Withdrawn — a storno. |
Careful
A rejected status is the insurer's formal answer through the network. It does not always match what has actually arrived in the bank — always read the response and check the payment.
Submitting an invoice
- 1
Make sure the invoice is complete
Patient identity and insurance details, treating doctor, billing provider, TarDoc coding and the correct billing type.
- 2
Check the insurer
The insurer must be identified by its network identifier. The Swiss insurers directory lets you search by name or identifier.
- 3
Submit
The submission is built and transmitted, and the invoice picks up a submission status.
- 4
Watch for the response
Statuses advance by themselves as the network reports back; submissions are polled regularly rather than needing to be refreshed by hand.
Reading an insurer response
Responses can be opened as a document, either rendered as PDF or as a printable page. They are structured, so a rejection can actually be diagnosed.
- Parties — biller, provider, insurance and patient, each with their identifiers and address
- Balance — the amount, the amount due and the amount paid
- Accepted, rejected or pending detail, with the status codes the insurer returned
- Metadata — sender identifier, correlation reference and the timestamps, which is what you quote when querying a case
Tip
Print or save the response before telephoning an insurer. The correlation reference is what lets their agent find the same case in seconds.
Storno — cancelling a submission
- A storno withdraws a submission that was sent in error
- Stornos are listed separately from normal submissions so the two are never confused
- Correct the invoice and submit again rather than sending a second submission alongside the first
The Swiss insurers directory
- Search insurers by name or by network identifier
- Used when setting the insurer on a patient's cover or on an invoice
- Keeps identifiers consistent, which is what makes electronic submission work at all
Frequently asked
- How long should a submission take?
- Transmission is quick; the insurer's decision is not. Statuses move on their own as responses arrive, so work by status rather than by date — anything sitting at transmitted or delivered for an unusually long time is worth querying.
- The submission was rejected but we were paid. What now?
- That happens, and it is why the payment and the submission status are tracked separately. Reconcile against the bank, record the payment on the invoice, and keep the response for the file.
Related pages
Last updated September 2025. Screens may differ slightly depending on your plan and role.