Communication logs
Every conversation the clinic had, including AI calls and chat.
Where to find itMenuChat with AliiceChat Logs
StaffAdministratorsThe communication log is the searchable history of conversations: web chat, voice and phone calls including those handled by the AI agent, with transcripts, extracted data and whether the conversation was ever linked to a patient.
What you can do here
- See conversations across chat, voice calls and phone calls
- Filter by type, status, source and whether a patient is linked
- Read the message-by-message transcript
- See what data the conversation captured
- Identify anonymous visitors who left no contact details
- Find conversations never linked to a patient
Finding a conversation
| Filter | Options |
|---|---|
| Type | Chat, voice call or phone call |
| Status | Active, completed or ended |
| Patient link | Linked to a patient, or not linked |
| Source | AI call, workflow, manual or system |
Tip
Filter to not linked to a patient. Those are conversations with someone who never became a record — the cheapest leads you own and the ones most often lost.
Reading a conversation
- Transcript
- The messages in order. Where nothing was recorded, the log says so rather than showing an empty panel.
- Visitor information
- Contact details the person gave. Anonymous visitors are labelled as such, so you know there is nothing to follow up on.
- Extracted data
- What the conversation captured — the treatment of interest, availability, contact details — which is what makes an AI conversation actionable.
What to use it for
- Check what an AI agent actually told a patient before calling them back
- Audit the quality of automated conversations and improve the agent's instructions
- Recover an enquiry where the visitor left a number but was never contacted
- Settle a dispute about what was agreed on the phone
Important
Transcripts and recordings are personal data. Use them for clinical and quality purposes only, and apply the same confidentiality you would to the patient file.
Related pages
Last updated September 2025. Screens may differ slightly depending on your plan and role.